DISPATCH and DELIVERY
Woolery Forbes usually offers customers delivery at a charge and this will be detailed at point of order.
Delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given. We do not currently have a delivery option for most bespoke products. Please note that throughout our busy periods standard delivery services may be affected and delivery times maybe longer than expected. Delivery days are calculated as working days as they exclude weekends.
Mainland UK Duration
Standard 5 working days
For all standard orders, please allow 3 days before postage as orders are freshly prepared.
There is a next delivery is available for some products if ordered before 10am.
Please contact us if you have queries about your order or the collection, please call us on +44 (0)7428 894238 or email us firstname.lastname@example.org (for mainland UK customers) and email@example.com (for international customers).
Arranging Multiple Address Deliveries
We are currently not able to offer multiple deliveries.
If the items are not delivered within a reasonable time period, please contact us via email; firstname.lastname@example.org (for mainland UK customers) and email@example.com (for international customers).
Delivery Risk: We will make all reasonable efforts to supply goods in good condition. Items are packed with care as we aim to that you will receive them in good condition. Orders which are damaged in transit will be replaced or you will be offered a full refund if items are no longer available. Please contact us within 24 hours of delivery if damage occurred and evidence of the damage needs to be provided. The risk of damage or loss to the goods is transferred to you on the attempt of delivery. If you specify that items are to be received by neighbours, you do so at your own risk. Claims for damage and or deterioration of items after delivery is not our responsibility.
See section on Legal Notice for more details or contact us via email at firstname.lastname@example.org