Right of Withdrawal - eBay orders
At Woolery Forbes our policy is to ensure that our products and services are of a high quality. Therefore, we aim to supply our customers with excellent quality products in a faultless condition. If you purchase any of our products online or via the telephone you have the Right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
In the unfortunate event of a cancellation please contact as soon as possible us in writing via email (firstname.lastname@example.org). Upon the receipt of your order, you have a right to cancel your order within 14 days and receive a full refund of the cost of the product once the item/s are received in the condition at the time of dispatch. We take every possible precaution to protect the integrity of our products so in the case of returns, you are responsible for items being returned to us safely at your expense with your original receipt or a proof of purchase.
International: Currently only food items are available for overseas customers and these are excluded from international postal returns. Alternatively, if there are any problems with your order, email email@example.com as soon as possible.
Products Damaged in Transit: If upon delivery, your package and its contents were damaged while in transit, there will be an exchange of the damaged products without charge. However, such products are to be returned within 30 days of delivery.
Incorrect Product: If we have sent you an incorrect product, please notify us by email (firstname.lastname@example.org) as soon as possible. A refund or a replacement will be processed once the incorrect product it has been returned.
Exemptions: The Regulations do not apply to any goods made to your specification as well as items which may pose a health and safety risk such as our baked products which are made to order.
In the case of personalised products for our business customers, you may be charged for any work already done towards the order of your bespoke products upon cancellation of the order. Also, if an order is not collected as scheduled, we reserve the right to retain your payment to cover costs incurred in producing the product.
Click here for more information on Terms and Conditions.