At Woolery Forbes, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data when you engage with us through social media, email, text, letters, and other communication channels.

1. Who We Are

Our website address is: https://w-forbes.com.

2. Information We Collect and Why We Collect It

Comments

When visitors leave comments on our site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.

An anonymized string (hash) created from your email address may be sent to the Gravatar service to check if you use it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. Once your comment is approved, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to our website, avoid including images with embedded location data (EXIF GPS). Visitors to the site can download and extract location data from these images.

Contact Forms

Information submitted through contact forms is used solely for customer service purposes and not shared with third parties unless required by law.

3. Cookies

We use cookies to enhance your experience:

  • If you leave a comment, you may opt-in to save your name, email, and website in cookies for convenience. These cookies last for one year.

  • A temporary cookie is set when you visit our login page to check if your browser accepts cookies. It contains no personal data and is discarded when you close your browser.

  • Login cookies are set for two days, with screen display choices stored for a year. If you select ‘Remember Me’, your login will persist for two weeks.

  • When you edit or publish an article, a cookie storing the post ID is saved and expires after one day.

4. Embedded Content from Other Websites

Articles on our site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves in the same way as if you visited the other website directly. These websites may collect data, use cookies, embed third-party tracking, and monitor your interaction, especially if you have an account and are logged into that site.

5. Analytics

We use analytics tools to understand how visitors engage with our site, helping us improve our services and offerings.

6. Who We Share Your Data With

We only share personal data with trusted third-party service providers, such as:

  • Payment processors and delivery partners for fulfilling orders.

  • Marketing platforms like Mailchimp for communication purposes.

  • Regulatory authorities if required by law.

7. Data Retention

  • Comments and their metadata are retained indefinitely to automatically recognize and approve follow-up comments.

  • For registered users, personal information is stored in their profile. Users can view, edit, or delete their data anytime, except for their username.

8. Your Rights Over Your Data

You have the right to:

  • Access and receive a copy of your personal data.

  • Request corrections to inaccurate information.

  • Withdraw consent for marketing communications.

  • Request deletion of personal data, except for information required for legal, administrative, or security purposes.

9. Where We Send Your Data

Visitor comments may be checked through an automated spam detection service.

10. How We Protect Your Data

We employ technical and organisational measures to secure your information from unauthorised access, alteration, disclosure, or destruction.

11. Data Breach Procedures

In the event of a data breach, we follow established protocols, including notification to affected individuals and relevant authorities when legally required.

12. Third-Party Data Sources

We may receive information from third parties to enhance our services and provide tailored experiences.

13. Automated Decision-Making and Profiling

We may use automated tools to personalise content and marketing messages based on your preferences and engagement history.

14. Industry Regulatory Disclosure Requirements

We adhere to applicable data protection regulations, including GDPR for our customers within the UK and EU.

15. SMS Privacy Policy

By providing your phone number, you consent to receive SMS messages from Woolery Forbes regarding order updates, promotions, and exclusive offers. Message frequency may vary. Standard messaging rates may apply.

We respect your privacy and will never share your phone number with third parties without your consent, except as required to deliver our services or comply with legal obligations. You can opt out of SMS communications at any time by replying STOP.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Contact Woolery Forbes Customer Services by using our online contact form

We may update this policy periodically. Please check back for the latest version.

Thank you for trusting Woolery Forbes with your information.