TERMS & CONDITIONS
Your statutory rights are not affected by these Terms and Conditions.
ORDER AND ACCEPTANCE
From this site we currently only sell for deliveries to main land U.K. customers and we are in the process of expanding our deliveries to other regions. When you place an order to purchase from us this is an offer by you to us to purchase such products and or services. All your orders are subjected to our Terms and Conditions. Acceptance of your order and completion of contract are made when your order is confirmed by us and payment is being processed. All our contracts use english as the only language for conclusion. By ordering you are providing details which are true, accurate, current and complete and that the details of the credit or debit card are your own or order is placed with the cardholder’s permission. We aim to sell to adults so if you are under eighteen, the involvement of a responsible parent or guardian is mandatory. When you place an order, it is confirmation to us that you are of legal age. Buying restricted products if you are under age or for someone else who is under age is illegal. Some of the items we have available for purchase may contain intoxicating liquor therefore by placing an order for this and (age) restricted products you confirm that you are aged eighteen or over. Based on one the following we reserve the right not to accept any order:
– The product is out of stock.
– Payment has not been authorised.
– An error exist in pricing or product description
– Technical failure of our website.
eBay orders complies with the terms and conditions of eBay which are underpinned by the United Kingdom’s legal regulations.
Dispatch confirmation will be sent via email. Once the order has been dispatched we will send you a dispatch confirmation via email. In the unlikely event that we are unable to supply you with your order, you will be notified as soon as possible.
We take reasonable steps to ensure that product information is accurate. All products are subject to availability. All images of products might vary from the image provided online or in print. We cannot guarantee that all product images are an identical representation of the products. Product specification may change without prior notice. In the event that any product is unavailable, W Forbes Sweet Delights reserves the right to substitute such product with another of equal or greater value than the original, otherwise a refund will be issued. Some of the items available for purchase contain intoxicating liquor. By placing an order for such product, you confirm that you are aged 18 or over.
ALLERGEN INFORMATION EGGS, GLUTEN, MILK, ALMOND and SOYA.
Most of our baked products contain eggs and gluten. Milk and Almond are used in some baked products. Soya products are not used yet traces of soya may be present in other ingredients.
Our products may contain ALMOND. There maybe other nuts or traces of nut based on the presence of nuts in the environment where bi-products are manufactured and or were stored.
Please enquire more about specific allergens when you make your order to be fully informed.
DISPATCH and DELIVERY
Woolery Forbes offers customers delivery for charges will be detailed at point of order. Additional delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given. We do not currently have a delivery option for most bespoke products. Please note that throughout our busy periods standard delivery services may be affected and delivery times maybe longer than expected. Delivery days are calculated as working days as they exclude weekends.
Mainland UK Duration
– Standard 5 working days
– For all standard orders, please allow 3 days before postage as orders are freshly prepared.
– There is a next delivery is available for some products if ordered before 10 a.m.
Please contact us if you have queries about your order or the collection, please call us on +44 (0)7428 894238 or email us email@example.com (for mainland UK customers) and firstname.lastname@example.org (for international customers).
Arranging Multiple Address Deliveries
We are currently not able to offer multiple deliveries. International Delivery Is currently unavailable and we are however working to have this service available soon in some countries. This is aimed to be achieved within 10-15 working days as delivery times may vary based on the recipient’s destination (country). On arrival at the destination country customs officials may inspect your product/s prior to delivery and this may cause delays in delivery. Ensure that you provide us with a valid recipient’s telephone number for contact as this may assist in preventing further delays. Please note that currently, we only sell products which are in gift boxes to the international market. Products such as bespoke cakes are subjected to the terms of an agreed delivery date, place and time. While the natural elements of weather afford for the relative ease of delivery they sometimes affect delivery. Therefore, you should ensure that your orders are made in advance to reduce the effect of deliveries. Deliveries to the Channel Islands, Isle of Man and areas outside mainland UK may also incur delays due to customs inspections. Whilst we aim to have all orders in one package and delivered on the same day; we may however dispatch items separately and we cannot guarantee delivery of all items on the same day. If the items are not delivered within a reasonable time period, please contact us via email; email@example.com (for mainland UK customers).
Delivery Risk: We will make all reasonable efforts to supply goods in good condition. Items are packed with care as we aim to that you will receive them in good condition. Orders which are damaged in transit will be replaced or you will be offered a full refund if items are no longer available. Please contact us within 24 hours of delivery if damage occurred and evidence of the damage needs to be provided. The risk of damage or loss to the goods is transferred to you on the attempt of delivery. If you specify that items are to be received by neighbours, you do so at your own risk. Claims for damage and or deterioration of items after delivery is not our responsibility.
Unfortunately, due to overseas customs restrictions some products may be restricted to enter countries outside the UK. It is your responsibility to check that all the products you intend to offer are not restricted. We are not liable for any for goods restricted by customs regulations. We are not responsible for any charges your local Customs wish to apply to orders outside the UK. We strongly recommend that you do the necessary checks with your local customs authorities before placing your order with us.
CANCELLATIONS AND RETURNS
At Woolery Forbes our policy is to ensure that our products and services are of a high quality. Therefore, we aim to supply our customers with excellent quality products in a faultless condition. If you purchase any of our products online or via the telephone you have the Right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. In the unfortunate event of a cancellation please contact us as soon as possible in writing via email; firstname.lastname@example.org (for mainland UK customers) and email@example.com (for international customers). Upon the receipt of your order, you have a right to cancel your order within 14 days and receive a full refund of the cost of the gift packages once the item/s are received in the condition at the time of dispatch. We take every possible precaution to protect the integrity of our products so in the case of returns of our gift packages, you are responsible for items being returned to us safely at your expense with your original receipt or a proof of purchase.
International: Currently our food items are unavailable for overseas customers. Consequently, international postal returns are excluded. Alternatively, if there are any problems with your order, email firstname.lastname@example.org as soon as possible.
Products Damaged in Transit: If upon delivery, your package and its contents were damaged while in transit, there will be an exchange of the damaged products without charge. However, such products are to be returned within 30 days of delivery.
Incorrect Product: If we have sent you an incorrect product, please notify us by email; email@example.com (for mainland UK customers) and firstname.lastname@example.org (for international customers) as soon as possible. A refund or a replacement will be processed once the incorrect product it has been returned.
Exemptions: The Regulations do not apply to any goods made to your specification as well as items which may pose a health and safety risk such as cooked products and cake boxes. In the case of personalised products, you may be charged for any work already done towards the order of your bespoke products upon cancellation of the order. Also, if an order is not collected as scheduled, we reserve the right to retain your payment to cover costs incurred in producing the product. Where there is a complaint, we aim to resolve it within seven days.
PROMOTIONS AND PROMOTIONAL CODES
If you possess a Woolery Forbes promotion code, please note that offers cannot be used in conjunction with other offers.
We collect personal information in the course of us serving you, which includes your name, company details, address, telephone number, fax numbers, email address, month and date of birth, billing and account information, and other information that specifically relates to you. Your credit card information will not be stored to our website due to security reasons.
Use Of Personal Information Collected
We collect information only for use within our organisation and will not transfer, disclose, sell, distribute or lease the information collected to third parties. Personal information will be utilised:
– To complete your transaction and for our internal record keeping as we administer your account/s as we collect and process your payments to us.
– To understand your needs and preferences to personalise your experience with us as we analyse your activity with us to develop our products and services.
– To assist you with any queries as we work to improve our products and services.
– To enable our sales staff to get in touch with you if you have requested for us to do so.
– To confirm that the contact details you provided us is accurate as it enables us to keep in contact with you.
– To use the information from your curriculum vitae for solely recruitment purposes.
– To manage and develop the business and operations of W Forbes Sweet Delights and those of affiliated organisations
Woolery Forbes (and trusted partners who act on our behalf) utilises your personal data to provide you with goods and services as it manages its routine business activities. It also uses your data to verify your identity to prevent crime and fraud as well as any such related legal right or duty. Only with your agreement we will contact you online for market research, promotions and customer related services. The personal data collected shall be adequate, relevant and not excessive in relation to the business purpose or purposes for which they are processed. Such data shall be accurate and, wherever necessary, kept up to date. Therefore, it shall not be kept for longer than is necessary. The longest your personal data may be held is no more than six years. Other third parties: Woolery Forbes will not sell your personal data to other organisations for their market research purposes. We will never disclose your information to third parties except for our service providers, credit reference agencies (in the case of offering credit to wholesalers/retailers), insurers, legal and regulatory bodies in keeping with protecting the rights of customers, employees and W Forbes Sweet Delights International: It is often necessary to share your personal data outside the European Economic Area (EEA) with services providers in instances where goods are to be delivered outside the EEA. In such cases there are legal frameworks to protect your personal data.
Accessing Your Information
You may obtain copies of your personal information, amend such information or request to have your account cancelled. In order to do this, you are to contact us by email (email@example.com) or by visiting the “contacts” section of our site.
ADDITIONAL TERMS AND CONDITIONS RELATING TO BESPOKE B2B ORDERS
All products are the responsibility of the customer once it leaves us. Once you or a designated party has collected an order or signed for it, it is considered “accepted”. In some instances, you may bring the cake back in for design adjustments or someone will be sent to you (this may incur an additional charge). We only accept JPEG photographs as links and other attachments are not reliable. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. Do bear in mind that cakes are very fragile, and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc. We only offer refunds in accordance with our Terms and Conditions.
Design Service: We offer you a bespoke consultation design service at no extra cost. Consultations are arranged based upon a mutually agreed time with a maximum of two individuals who will meet our consultant. If your design includes toys or action figures, you must buy these as we do not supply such items.
Lead Times: To ensure that we can accommodate your order we kindly request that orders are placed well in advance. We kindly request three months’ notice for corporate events and one month for other personalised customer gifts. Whilst we may occasionally accommodate orders with less notice it is recommended that you adhere to the recommended times or earlier.
B2B Payment: A fifty percent non-refundable deposit is required to confirm your order. The balance of your payment is due two weeks prior to delivery or collection of the cake. Payment can be made by credit card, debit card, or BACS transfer. Alterations of
B2B Orders: These are accommodated up to two weeks before your order is can be made to your order is collected or delivered. Where alteration alters the overall cost, this will be reflected in the balance.
Collection and Delivery: We offer a delivery service for bespoke products which is inclusive of not just the delivery of your products but also includes assembly. This depends on a liaison with you, your representative and the staff at the venue to ensure a smooth operation; this is the customer’s responsibility. It is highly recommended that customers request to pay for our delivery and assembly service for any cake higher than two tiers. Higher tiers tend to be more difficult to transport, hence the other tiers are often collected or delivered in separate boxes for self assembly if you have not requested to pay for our delivery and assembly service.
Delivery charges are included in the total cost of your order and will be specified in your invoice. Further information on delivery charges can be obtained by contacting customer service by using our online contact system. Simply contact us via email; firstname.lastname@example.org (for mainland UK customers). It is highly recommended that collection dates are adhered to as our baked products are hand made to order. Collection dates ensure that your order is in peak condition. We are unable to refund or offer a substitute as a result of a late collection. If you are unable to adhere to your collection date, please email us as soon as possible.
General Storage Tips: Products placed outside are liable to react to prevailing atmospheric conditions. In hot or humid weather there is the possibility of sugar decorations melting or damage to products. Please note, we do not provide additional things such as cake tables, tablecloths or cutting knives. It is the responsibility of the customer to provide these or check with the venue to ensure these items are provided. Please note, once cakes have been cut into the shelf life will be reduced. While our cakes usually last for longer, for peak condition we recommend eating your cakes within 24 hours of collection/delivery especially when very moist ingredients are present such as fresh fruit or fresh dairy. Ensure that your baked products are stored in the packaging provided in a cool area away from heat or sunlight. Always keep products covered to prevent loss moisture and for health and safety reasons before your event. It is only recommended that buttercream or ganache covered cakes maybe stored in the refrigerator in original packaging. In exceptional circumstances where appropriate, products may be supplied with storage and assembly instructions. For Daddy’s Dessert Cream, we highly recommend storing in the refrigerator and best used before date stated. For commercial orders, it is best to place bespoke cakes in the boot of a car and driving carefully is also recommended for safe transportation. We are not liable for any product once it has been handed over by us. There are however some exceptions in the case of mail related orders. The Terms and Conditions outlined is not proposed to be a full statement of your consumer rights under the existing Regulations. Please contact the Citizen’s Advice Bureau or your Local Authority Trading Standards Office for more information.